I cannot count the number of phone calls I receive involving eBooks. They’re usually, well no they’re always, negative calls. “This isn’t working.” “How do I do this.” “Why can’t I check this out?” “Your catalog says its available.” WTF.
Borrowing an eBook from your library is difficult. They make it difficult on purpose. They meaning publishers. They don’t want us to have free eBooks. Librarians know this. Please don’t yell at us. We can’t help it. So please be nice to us. And read this article. It explains why its hard. And it has nothing to do with us.